Reverb CX
Discover What Your Callers Actually Experience
Most IVR diagrams show what was designed — not what was built. We combine AI-driven discovery with expert CX professionals to crawl your phone systems, map every path, and deliver actionable recommendations — so you can see exactly what your customers experience and how to improve it.
Your IVR diagrams are lying to you.
Traditional IVR documentation represents technical specifications and theoretical behavior — what engineers intended, not what customers encounter. Over time, systems drift. Menus change. Integrations break. The diagram on the wall no longer matches reality, and nobody notices until customers start complaining.
Maps built from real human experiences.
Reverb CX creates experience maps that represent what real people hear and say when they call your automated phone systems. Every node is a moment in a caller's journey — verified by a real person, not just an algorithm. You see the truth, not the theory.
Everything you need to understand your IVR
From automated crawling to collaborative documentation, Reverb CX gives you the complete picture.
Complete Experience Maps
Visual trees that show what real callers hear and say — every prompt, every branch, every dead end mapped from the caller's perspective.
Human-Guided AI Crawling
Our AI places hundreds of calls to systematically explore your IVR — navigating both conversational (speech/NLU) and DTMF (touch-tone) menus — while a seasoned CX professional watches, guides, and validates every step.
Reality, Not Theory
Unlike diagrams built from specs, our maps reflect what actually happens when someone calls — revealing drift, bugs, and broken paths.
Full Call Recordings
Every node is backed by a complete audio recording of the actual call. Listen to exactly what your callers hear — every prompt, every silence, every transfer — on demand.
90-Minute Findings Review
Every engagement includes a dedicated 90-minute consultation where your CX lead walks you through the findings, answers questions, and helps you prioritize improvements.
Interactive Client Portal
Your team gets secure login access to explore your experience maps, listen to recordings, and review recommendations — all in one place.
Actionable Recommendations
Expert-crafted insights from seasoned CX professionals. Identify dead ends, confusing loops, and missed opportunities with clear steps to improve containment and satisfaction.
From phone number to actionable insights
Share Your IVR Details
Give us your IVR phone numbers and any context about your system. We'll scope the engagement and get started.
We Crawl Your System
Our AI places hundreds of real calls — at least one per node — systematically exploring every menu, branch, and option. It handles both conversational (speech/NLU) and DTMF (touch-tone) menus seamlessly. A seasoned CX professional oversees the entire process, guiding and validating every step.
Review Your Experience Map
Your team gets secure login access to an interactive experience map on our platform. Explore every path, listen to call recordings at each node, and review expert recommendations.
90-Minute Findings Review
Your dedicated CX lead walks you through the findings in a live 90-minute consultation. They answer your questions, help you prioritize improvements, and discuss next steps — all backed by the data from real calls.
CX Audit Package
A complete, done-for-you IVR audit with expert analysis and a live consultation to review findings.
Base package — covers IVRs up to 100 nodes.
Additional nodes billed at $2.50/node beyond 100.
- Comprehensive crawl of your entire IVR system
- Conversational (speech/NLU) and DTMF (touch-tone) menu traversal
- Full audio recording at every node
- Interactive experience map on our platform
- Secure team access via client portal
- Prioritized recommendations from seasoned CX professionals
- 90-minute findings review consultation
- Exportable map and report
We'll respond within one business day.
Ready to see the truth?
Stop relying on outdated diagrams. Let our team map what your callers actually experience — and show you how to make it better.